Shipping and Delivery Policy

FREE SHIPPING for all orders over $175. A $10 Flat rate charges apply for orders under $175.

All orders are shipped via Australia Post standard E-parcel service.

Upon receiving your order, ECCO shall endeavour to dispatch as soon as possible. Should for any reason a product not be available, we shall contact you either by phone or email prior to dispatch for further instructions. ECCO products that are in-stock will be shipped within 2 - 3 business days (Monday – Friday). During sale or special promotion periods, due to the high volume of orders, please allow 3-4 business days (Monday – Friday) for dispatch.

In addition to the advised processing days, please add a few days for Australia Post to ship and deliver your order. Standard delivery may take longer to Western Australia, Northern Territory, Tasmania and to certain rural areas.

For exact delivery times, please select the tracking number from your shipping information email which will take you to Australia Post's website or select the link: https://auspost.com.au/

Parcels picked up from our warehouse by Australia Post are delivered directly to your local distribution centre for final delivery by your local postal carrier. Based on the phone number and email address entered on your order, Australia Post will provide updates regarding delivery. In most cases should no one be home to receive the delivery, the driver will take the parcel to your local post office for collection.

PO BOX DELIVERY ADDRESSES ARE WELCOME

For deliveries to PO Boxes, when creating your order, please enter as Postal Box. Our system does not accept abbreviations such as PO Box or P.O. Box.

Any uncollected parcels left at your local Post Shop will be returned by Australia Post to ECCO and may be subject to a re-delivery fee.