Information About Returns

Free Returns is Back!ECCO has listened to all customer feedback and are happy to advise Free Returns for all online and in-store purchases has been re-implemented

From May 11, all online purchases will now include an Australian Post returns label. Please fix this label to the outer carton, not the shoe box

If for any reason you are not satisfied with your purchase (including sale items), you may return the items within 14 days of receiving them (during the Christmas Period ECCO offers an extension of 14 days) for an exchange or refund.

All items need to be returned to us unmarked, without signs of wear and tear, and in their original, undamaged packaging. For all footwear, please ensure to try them on somewhere they won’t get marked or damaged. If the returned item shows sign of damage or wear ECCO has the right to decline a refund. In this unlikely event we will notify you by email and return the goods back to you.

Please contact customer service on 1300 138 099 or via should you have any questions in relation to our shipping / return policy.

Complete the following steps to return / exchange your order:
1. Please complete the white online returns form located within the grey postcard size envelope.

2. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton sealing it. Should you no longer have the outer carton, please purchase an appropriate carton or bag from Australia Post. Do not use the shoe box as the return carton.

3. Please fix the Australia Post returns label to the outer carton, not the shoe box

3. Please write down the DLH number from the return label for tracking purposes

4. All Returns to the below address: ECCO Shoes Unit 2, 40 Carrington Rd CASTLE HILL NSW 2154

5. Take the shoes to an Australia Post office for return to us.

Should you not locate the online returns form, please contact our office for further assistance.

Any refunds will be processed against the original credit cardholders details or back to the original PayPal account. Once received and checked through our warehouse, a refund will be processed with a confirmation email sent. For exact timing on when the fund will be credited to your account, please contact your bank.

Please note: No returns are offered at any one of our retail stores, including outlets. Retail Store may assist customers with exchanges only.

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